Terms of Service

Effective Date: July 25, 2026  |  Last Updated: July 25, 2026

1. Acceptance of Terms

Welcome to Chopt ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Chopt, governing your access to and use of the website located at chopt-freshsalads.click (the "Website"), including all content, features, functionality, and services offered through our platform.

By visiting our Website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Website.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the entity's agreement. In such cases, "you" and "your" will refer to that entity.

You must be at least 13 years of age to use this Website. If you are under 18 years of age, you represent that you have your parent or guardian's permission to use the Website and that they have agreed to these Terms on your behalf. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Description of Services

Chopt is a food service business dedicated to providing customers with fresh, high-quality salads and related food products. Our services include, but are not limited to, the following:

• Online Ordering: Our Website allows customers to browse our menu, customize their orders, and place orders for pickup or delivery of fresh salads, grain bowls, wraps, beverages, and other food items.
• Menu Information: We provide detailed information about our food offerings, including ingredients, nutritional information, allergen disclosures, and customization options.
• Account Management: Users may create personal accounts to save preferences, access order history, manage payment methods, and receive personalized offers and promotions.
• Loyalty and Rewards Programs: We may offer loyalty programs, promotional discounts, or rewards to registered customers, subject to separate program-specific terms.
• Customer Support: We provide customer service assistance through email and other communication channels to address inquiries, complaints, and order-related issues.
• Gift Cards and Promotions: We may offer digital or physical gift cards and promotional codes, which are subject to additional terms and conditions stated at the time of issuance.
• Nutritional and Allergen Information: We endeavor to provide accurate nutritional and allergen information; however, cross-contamination may occur in our preparation environments, and we encourage customers with severe allergies to contact us before ordering.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

We reserve the right to terminate or suspend your account at our sole discretion, without prior notice, if we determine that you have violated these Terms or that such action is necessary to protect our interests, the integrity of our platform, or the safety of other users.

4. User Obligations and Prohibited Activities

As a condition of your use of this Website and our services, you agree to use the Website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree not to use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.

4.1 General Obligations

You represent, warrant, and agree that:

• You will provide truthful, accurate, and complete information when using our services.
• You will use our Website and services solely for personal, non-commercial purposes unless expressly authorized otherwise.
• You will comply with all applicable laws, including consumer protection laws and food safety regulations.
• You will promptly update your account information if any details change.
• You will only place orders with a genuine intent to purchase and fulfill payment obligations.

4.2 Prohibited Activities

You are expressly prohibited from engaging in any of the following activities:

• Using the Website for any fraudulent, deceptive, or unauthorized purpose.
• Attempting to gain unauthorized access to any portion of the Website, its servers, or any systems connected to the Website through hacking, password mining, or any other illegitimate means.
• Introducing viruses, Trojan horses, worms, or other harmful or malicious code into the Website.
• Using automated scripts, bots, scrapers, or other automated means to access or collect data from the Website without our prior written consent.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Transmitting any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or chain letters.
• Interfering with or disrupting the integrity or performance of the Website or data contained therein.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website.
• Using the Website in any manner that could create liability for us or cause us to violate any applicable law or regulation.
• Collecting or harvesting any personally identifiable information from the Website without authorization.
• Engaging in any activity that violates the rights of others, including intellectual property rights, privacy rights, or rights of publicity.
• Placing fraudulent orders or providing false payment information.
• Reselling or commercially exploiting our services without express written authorization.

Violation of any of these prohibitions may result in immediate termination of your access to our Website and services, and may subject you to civil and/or criminal liability.

5. Ordering, Payment Terms, and Pricing

5.1 Orders and Order Confirmation

When you place an order through our Website, you are making an offer to purchase the selected items at the stated price. Your order is not confirmed until you receive an order confirmation via email or through the Website. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, or concerns about fraudulent activity.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable taxes. Prices are subject to change without notice. We make every effort to ensure that pricing information is accurate; however, in the event of a pricing error, we reserve the right to cancel your order and issue a full refund.

5.3 Payment

We accept various forms of payment as indicated on our Website, including major credit cards, debit cards, and digital payment methods. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including applicable taxes, delivery fees, and service charges.

All payment transactions are processed through secure third-party payment processors. We do not store your complete payment card information on our servers. Your use of third-party payment services is subject to the terms and conditions of those respective service providers.

5.4 Refunds and Cancellations

Due to the perishable nature of our food products, all sales are generally final once an order has been prepared. If you experience a problem with your order, please contact us promptly at [email protected]. We will review each situation on a case-by-case basis and may, at our sole discretion, issue a refund, store credit, or replacement order where appropriate.

5.5 Taxes

You are responsible for paying all applicable federal, state, and local taxes associated with your purchase. We will collect sales tax as required by applicable law based on your delivery or pickup location.

6. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, icons, photographs, audio clips, video clips, data compilations, software, and the selection and arrangement thereof — are owned by Chopt, its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Chopt name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website for your personal, non-commercial use. This license does not include the right to:

• Modify or copy the materials on the Website.
• Use any content for commercial purposes or for any public display.
• Remove any copyright, trademark, or other proprietary notations from any materials.
• Transfer the materials to another person or "mirror" the materials on any other server.

Any unauthorized use of our intellectual property is strictly prohibited and may result in civil or criminal penalties under applicable United States law, including the Digital Millennium Copyright Act (DMCA) and other intellectual property statutes.

If you believe that any content on our Website infringes upon your copyright, please contact us at [email protected] with a detailed description of the alleged infringement, and we will take appropriate action in accordance with the DMCA.

7. User-Generated Content

To the extent that our Website allows users to submit, post, upload, or otherwise contribute content (such as reviews, comments, or photos), you retain ownership of any content you submit. However, by submitting such content, you grant Chopt a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media or format.

You represent and warrant that your submitted content does not violate the rights of any third party, including intellectual property rights and privacy rights, and that you have the right to grant us the license described above. We reserve the right to remove any user-submitted content that we deem inappropriate, offensive, or in violation of these Terms, without notice.

8. Disclaimers and "As-Is" Basis

YOUR USE OF THE WEBSITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE, INCLUDING NUTRITIONAL AND ALLERGEN INFORMATION.
• WARRANTIES THAT DEFECTS, IF ANY, WILL BE CORRECTED.

We do not warrant or make any representations regarding the use or the results of the use of the Website or its content in terms of correctness, accuracy, reliability, or otherwise. We make no warranty that our services will meet your requirements or expectations.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities.
• Loss of data or information.
• Personal injury or property damage.
• Emotional distress or loss of goodwill.
• Cost of substitute goods or services.
• Any other intangible losses.

ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE OR OUR SERVICES, OR ANY CONTENT OR INFORMATION OBTAINED THROUGH THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Chopt and you. Some states or jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Website or our services.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or rights of publicity.
• Any content or information you submit, post, or transmit through the Website.
• Your willful misconduct or negligent acts or omissions.
• Any fraudulent activity perpetrated by you in connection with our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Chopt. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about such third-party websites or the products or services they offer.

We strongly advise you to read the terms of service and privacy policies of any third-party websites you visit. Your use of third-party websites is governed by the terms and policies of those websites, and we shall not be liable for any damages or losses arising from your use of or reliance on any third-party websites or services.

Any third-party delivery platforms or services used to fulfill your orders are independent entities, and their terms and conditions govern your interactions with them. Chopt is not responsible for the acts or omissions of third-party delivery providers.

12. Food Safety and Allergen Notice

Chopt takes food safety seriously and endeavors to comply with all applicable federal and state food safety regulations, including requirements under the U.S. Food and Drug Administration (FDA) and applicable state health codes. However, you acknowledge and agree that:

• Our food preparation environments may involve cross-contact with common allergens, including but not limited to nuts, dairy, gluten, soy, eggs, shellfish, and other potential allergens.
• Nutritional and allergen information provided on our Website is based on standard recipes and may vary based on ingredient availability, customizations, and preparation methods.
• If you have a severe food allergy or dietary restriction, you should contact us directly before placing an order to discuss your specific needs.
• We cannot guarantee that any food item is completely free of any specific allergen.

By placing an order through our Website, you acknowledge that you have reviewed applicable allergen and nutritional information and assume responsibility for any dietary choices you make.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt operates, without regard to its conflict of law provisions.

To the extent that any dispute is not subject to arbitration as set forth in Section 14 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the United States for the resolution of any disputes arising from these Terms or your use of the Website.

You and Chopt agree to waive any objection to the laying of venue of any such proceeding in such courts and agree not to plead or claim that such proceeding has been brought in an inconvenient forum.

Our services are intended for users within the United States. We make no representation that the Website or its content is appropriate or available for use in other locations. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will use good-faith efforts to resolve any dispute within thirty (30) days of receiving your written notice.

14.2 Binding Arbitration

If informal resolution is unsuccessful, and to the fullest extent permitted by applicable law, you and Chopt agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website or services, or any products or services purchased through our Website shall be resolved through binding arbitration rather than in court, except for disputes that qualify for small claims court.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration organization. The arbitration shall be conducted in English in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND CHOPT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Chopt agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms of Service are effective as of the date you first access or use our Website and shall remain in full force and effect until terminated in accordance with the provisions hereof.

We may, in our sole discretion, terminate or suspend your access to all or part of the Website, with or without notice, for any reason, including without limitation, breach of these Terms. In the event of termination, you remain bound by the provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, indemnification, limitation of liability, governing law, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

16. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service at any time by posting the updated terms on our Website. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates. If we make material changes to these Terms, we may notify you by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

If you do not agree to the modified Terms, you must immediately stop using the Website and our services. Your continued use after the effective date of the modified Terms will constitute your binding acceptance of the updated Terms.

17. Electronic Communications

By using our Website or communicating with us electronically, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our Website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of marketing communications, you may do so by following the unsubscribe instructions contained in any promotional email we send you or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you may still receive transactional communications related to your orders and account.

18. Compliance with Applicable Laws

Chopt operates in compliance with all applicable federal and state laws and regulations, including but not limited to:

• Federal Trade Commission Act (FTC Act): We are committed to fair and transparent business practices and do not engage in unfair or deceptive trade practices as defined by the FTC.
• California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA): If you are a California resident, you have certain rights regarding your personal information as described in our Privacy Policy.
• CAN-SPAM Act: Our commercial email communications comply with the requirements of the CAN-SPAM Act.
• Americans with Disabilities Act (ADA): We strive to make our Website accessible to individuals with disabilities.
• Food Safety Modernization Act (FSMA): We comply with applicable provisions of federal food safety regulations.

19. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

The parties agree that a court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision, even if the provision is found to be invalid, illegal, or unenforceable.

20. Waiver

No waiver by Chopt of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Chopt with respect to your use of the Website and our services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to such subject matter.

22. No Third-Party Beneficiaries

These Terms of Service are for the sole and exclusive benefit of the parties hereto (you and Chopt) and are not intended to confer any benefit upon any other person or entity. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

23. Force Majeure

Chopt shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation; acts of God; natural disasters; pandemics or public health emergencies; war or terrorism; governmental actions; labor disputes; or supply chain disruptions. In such events, we will make commercially reasonable efforts to resume normal operations as soon as reasonably practicable.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to exercise any rights you may have under applicable law, please contact us using the information below:

We will make every effort to respond to your inquiry within a reasonable timeframe. For urgent matters related to food safety or health concerns, please contact your local health authority or emergency services immediately.

These Terms of Service were last updated on July 25, 2026. © 2026 Chopt. All rights reserved.